The INDIA with a CLEAN smile- Happy Independance Day 2010

Original post- http://shekharkapur.com/blog/2010/07/a-blackberry-addict-discovers-grassroots-enterprise-in-india/

Shekhar Kapur – a Blackberry addict discovers grassroots enterprise in India

A greater ‘hole in the wall’ you cannot imagine.  A small fading sign on the
top saying “Cellphoon reapars” barely visible through the street vendors
crowding the Juhu Market in Mumbai. On my way to buy a new Blackberry, my
innate sense of adventure (foolishness) made me stop my car and investigate.
A shop not more than 6 feet by 6 feet. Grimy and uncleaned.

‘Can you fix a blackberry ?”

‘ Of course , show me”

” How old are you”

‘Sixteen’

Bullshit. He was no more than 10. Not handing my precious blackberry to a 10
year old in unwashed and torn T shirt and pyjama’s ! At least if I buy a new
one, they would extract the data for me. Something I have been meaning to do
for a year now.

‘What’s wrong with it ?”

‘Well, the roller track ball does not respond. It’s kind of stuck and I
cannot operate it”

He grabs it from my hand and looks at it

“You should wash your hands. Many customers have same problem. Roller ball
get greasy and dirty, then no working’

Look who was telling me to wash my hands. He probably has not bathed for 10
days, I leaned out to snatch my useless blackberry back.

” you come back in one hour and I fix it’

I am not leaving all my precious data in this unwashed kid’s hands for an
hour. No way.

“who will fix it ?”

‘Big brother’

‘ How big is ‘big brother?’

‘big …. umm ..thirty’

Then suddenly big brother walks in. 30 ??? He is no more than 19.

‘What problem ?’ He says grabbing the phone from my greasy hand into his
greasier hand. Obviously not trained in etiquette by an upmarket retail
store manager.

‘Normal blackberry problem. I replace with original part now. You must wash
your hand before you use this’

What is this about me washing my hands suddenly ??  19 year old big brother
rummages through a dubious drawer full of junk and fishes out a spare roller
ball packed in cheap cellophane wrapper.  Original part ? I doubt it.

But by now I am in the lap of the real India and there is no escape as he
fishes out a couple of screwdrivers and sets about opening my Blackberry.

“How long will this take ?”

” Six minutes ”

This I have to see. After spending the whole morning trying to find a
Blackberry service centre and getting vague answers about sending the phone
in for an assessment that might take a week, I settle down next to his
grubby cramped work space. At least I am going to be able to watch all my
stored data vanish into virtual space. People crowd around to see what’s
happening. I am not breathing easy anyway. I tell myself this is an
adventure and literally have to stop myself grabbing my precious blackberry
back and making a quick escape.

But in exactly six minutes this kid handed my blackberry back. He had
changed the part and cleaned and serviced the the whole phone.  Taken it
apart, and put it together. As I turned the phone on there was a horrific 2
minutes where the phone would not come on. I looked at him with such
hostility that he stepped back.

‘you have more than thousand phone numbers ?”

‘yes’.

‘backed up ?’

‘no’

‘Must back up. I do it for you. Never open phone before backing up’

‘You tell me that now ?’

But then the phone came on and my data was still there. Everyone watching
laughed and clapped. This was becoming a show. A six minute show.

I asked him how much.

‘ 500 rupees’ He ventured uncertainly . People around watched in glee
expecting a negotiation. Thats $ 10 dollars as against the Rs 30,000 ($ 600)
I was a about to spend on a new blackberry or a couple of weeks without my
phone. I looked suitably shocked at his ‘high price ‘ but calmly paid him.
Much to the disapointment of the expectant crowd.

‘do you have an Iphone ? Even the new ‘4′ one ?

‘no, why”

‘I break the code for you and load any ‘app’ or film you want. I give you 10
film on your memory stick on this one, and change every week for small fee’

I went home having discovered the true entreprenuership that lies at what we
call the ‘bottom of the pyramid’. Some may call it piracy, which of course
it is, but what can you say about a two uneducated and untrained brothers
aged 10 and 19 that set up a ‘hole in the wall’ shop and can fix any
technology that the greatest technologists in the world can throw at them.

I smiled at the future of our country….therein lies the REAL India…& NOT
in our USELESS CORRUPT POLITICIANS..do u hear  this KALMADHI !!!  If only we
could learn to harness this potential.

‘Please wash your hands before use’ were his last words to me. Now I am
feeling seriously unclean.

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3 Responses to The INDIA with a CLEAN smile- Happy Independance Day 2010

  1. Great story. I enjoyed reading it and was amazed and impressed. I have sent the link to my office mates here in Korea and my relatives back in the US.

  2. jay says:

    Thanks George! This is an edit of a post written by Shekhar Kapur- a famous film maker of Indian origin. My contribution has solely been in posting and hosting this piece as the most interesting and optimistic picture of independant India- 63 years on!

  3. Carolyn W. Dull says:

    My brother, George Whitfield sent me this link and I thoroughly enjoyed the story!

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